Delivery/Returns

Shipping

Shipping is charged at a flat rate of £3.50 This does not include overseas orders. 

We do ship internationally, Our shopping cart will automatically calculate postage for this, please click the international option. 

Orders are sent within five working days of receiving payment. Except where this item is a custom made product, in this case please allow up to 2-3 weeks, please contact me first if you wish to have your item rushes through. All items are sent by Royal Mail via 1st class post or courier where applicable. 

Returns

I hope that you will be 100% satisfied with your purchase, However if this is not so then you may return the goods to us for a refund provided  that - 

The goods are unused and in their original packaging, you tell us that you wish to return the goods within seven working days from the date you receive them and you return them to us within fourteen working days from the date you receive them.

If for any reason the descriptions or quantities you receive are different to that ordered please call us on 01268285358 or email contact@onestoppampershop.co.uk

Should you wish to cancel your order before it has been dispatched, please call us as soon as possible so we can cancel your order easier and refund you quicker.

Should you wish to cancel an order after we have dispatched the order to you, you must inform us of this intention within seven working days following the date you receive the order.Any notice you give after this period shall not be effective to entitle you to return your goods or receive a refund. Please note: We cannot accept any goods to be returned for refund if they have been used, or are in a condition other than sent to you originally.

Please provide full details of your name, goods you wish to return and your original customer order number.

Please note, all parcels must be returned to us within 14 days of your receiving your goods originally.

Maryann Morris T/A one stop pamper shop will not accept responsibility for any goods returned by any other method than recorded delivery, or via a carrier company that requires a signature on delivery. In any event Maryann Morris T/A one stop pamper shop cannot accept any returns that are sent in a condition other than they were received. Examples might be, but not limited to items that have been used or partially used or items where the packaging has been opened and damaged and/or tamper evident seals broken, unless the item has been deemed faulty or of unacceptable quality. Please ensure the package has been securely sealed and has been packed to prevent damage during transit, ideally in our original shipping materials.

You must retain your copy of the recorded delivery receipt for your own purposes and to provide proof if required that the item was returned. We will require this proof in the unlikely event that the returned goods do not reach us.

On receipt of your returns, we will examine them and an appropriate refund will be calculated. For goods returned as defective or due to incomplete or incorrect delivery we will refund the price you paid for the goods plus the cost of your recorded delivery. Refunds will be made via Paypal.

If you return the goods for any other reason, we will refund the price you paid for the goods (including the initial cost of delivery), but not the cost of the recorded delivery postage. Refunds will only be made when the goods have been returned to our address above in the condition they were originally sent or when required by the Consumer Protection (Distance Selling) Regulations 2000.

If you cancel your order but do not return the goods to us within 14 days, we will be entitled to recover the goods from you along with any associated costs of recovering the goods from you. You should be aware that these costs may exceed the cost of returning the goods to us. Until such goods are returned to us, you are advised to take all reasonable care to ensure that the goods are stored safely to prevent damage to them.

We will then process your refund accordingly and advise you when the refund has been completed.

Refunds will be made via the same method used for the original payment - Paypal etc. We reserve the right to postpone a refund until such time as the payment you have made has cleared our account eg Paypal "ECheque" which may take up to 7 working days from the date payment is initiated.


Your statutory rights remain unaffected.

 

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